Privacy Policy
1. Data Controller

The data controller of this website is Ivori de Vilafranca, based in Vilafranca del Penedès. You can contact us with any questions about your privacy through our contact form or official email.

2. Data We Collect

We collect information that you provide us directly when:

You fill out the contact or subscription form.

You place an order in our artisan chocolate shop.

You identify yourself as a customer to manage your services.

3. Purpose of Processing

At Ivori, we use your data for:

Order management: Process your purchases and shipments.

Customer service: Respond to questions, queries or suggestions.

Communications: Inform you about new products, products and promotions (only if you have previously authorized it).

Security: Guarantee a safe environment in accordance with the Municipal Ordinance of Public Establishments of Vilafranca.

4. Legitimacy

We process your data based on:

Your consent (by checking the acceptance box on the forms).

The execution of a contract (to process your purchases).

The legitimate interest in maintaining the commercial relationship as members of the Gremi d’Hostaleria de l’Alt Penedès.

5. Retention Period

We will retain your personal data only for the time necessary for the purposes described or as long as there is a legal obligation to maintain them.

6. Data Sharing

Ivori of Vilafranca does not sell or rent your data to third parties. We will only share information with essential collaborators, such as transport companies to deliver your order or providers of technical payment services.

7. Your Rights

You have the right to:

Access your data and know how it is processed.

Rectify any incorrect data.

Delete your data when it is no longer necessary.

Object to the processing of data for advertising purposes.

8. Security

We apply technical measures to protect your information against unauthorized access, loss or alteration, guaranteeing the purity of the digital process just as we care for the purity of our chocolate.